Monday 22 Jul 2024
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KUALA LUMPUR (Oct 12): Malaysia's debt-laden low-cost carrier MYAirline Sdn Bhd, which halted all of its flight operations on Thursday until further notice due to "deep financial constraints", has apologised to affected passengers stranded at airports for not providing ample notice.

"At present, MYAirline is exploring all avenues to reactivate its operations and fly the skies again. We respectfully ask for patience from all stakeholders while we evaluate all options. MYAirline will continue to issue further updates when they are available," it said in a statement on Thursday.

According to Malaysia Airports Holdings Bhd (MAHB), its operational data showed that a total of 39 flights servicing local destinations and one international route to Don Muang Airport (Bangkok), as well as about 5,000 passengers are affected up until Oct 12.

In the statement, MYAirline board of directors said: “We acknowledge the anger and frustration faced by our passengers and all affected parties. MYAirline unequivocally admits its responsibility for this fiasco which was caused by our abrupt notice. Our board and the entire MYAirline team humbly apologises to all our passengers, the Ministry of Transport Malaysia, MAHB, Airports of Thailand, the Malaysian Aviation Commission (Mavcom), the Civil Aviation Authority of Malaysia (CAAM), the Civil Aviation Authority of Thailand (CAAT) and all affected parties for this turn of events."

"Due to the deep financial constraints that we are facing at present, we are unable to offer the affected passengers at the airports any immediate service recovery options," it added.

All affected MYAirline passengers are urged to contact its representatives at [email protected] (from 7am to 12 midnight) to initiate their refund process.

MYAirline also extended its gratitude to AirAsia, Batik Air, Malaysia Airlines Group and MAHB for assisting the airline's affected passengers in the meantime.

Edited ByKang Siew Li
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