Monday 22 Jul 2024
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KUALA LUMPUR (Oct 12): Following cash-strapped low-cost carrier MYAirline Sdn Bhd's suspension of its operations from Thursday until further notice, Batik Air, AirAsia and Malaysia Airlines Bhd are offering special assistance to any passengers affected by the cancellation or rescheduling of their flights.

Batik Air offers several fares for a one-way trip, including all charges and subject to the availability of seats. 

This includes Penang at RM129, Langkawi (RM159), Kuching (RM199), Don Mueang (Bangkok), and Kota Kinabalu (RM299).  

At the same time, AirAsia offers a 50% discount on base fares to the affected passengers with confirmed flight bookings to and from selected destinations (Kuala Lumpur, Langkawi, Penang, Tawau, Kota Bharu, Kuching, Kota Kinabalu, Kota Kinabalu-Tawau, and Don Mueang-Bangkok and Suvarnabhumi-Bangkok).  

“To redeem this offer, affected passengers can present their confirmed MYAirline flight bookings at AirAsia sales counters at KL Sentral in Kuala Lumpur, the Kuala Lumpur International Airport (Terminal 2) in Sepang, Langkawi International Airport, Penang International Airport, Sultan Ismail Petra Airport (Kota Bharu), Kuching International Airport, Tawau Airport, Kota Kinabalu International Airport, and Don Mueang International Airport and Suvarnabhumi Airport in Bangkok,” it said.

However, it is pertinent to note that both offers are effective immediately and only available until Nov 30.

Meanwhile, Malaysia Airlines has invited the management of MYAirline to work together in reallocating their passengers on Malaysia Airlines' flights where available.

"However, passengers with an urgent need to travel may immediately visit any Malaysia Airlines ticketing offices in Malaysia to make their booking and receive 55% off on base fare of their flight tickets on affected routes by presenting their MYAirline tickets for travel up to November 2023," it said in a post on its Facebook.

“With the challenges passengers are currently facing, our aim is to assist the passengers, so that they can reach their destinations with ease. We’re here to support the affected passengers during this time,” said Datuk Chandran Rama Muthy, the group strategic director of Batik Air and Lion Group. 

“As the people's airline, we deeply empathise with all affected MYAirline passengers and their staff. We understand the stress and disruption this situation has caused, and hope that this 50% discount will assist affected passengers in making new travel arrangements, making full use of our extensive flight network to all key destinations,” said Bo Lingam, the group chief executive officer of AirAsia Aviation Group Ltd.

On Thursday morning, MYAirline announced that it will suspend its operations until further notice due to financial constraints, while waiting for any changes in the shareholders' restructuring and funding of the airline.   

Meanwhile, the Malaysian Aviation Commision (Mavcom) has also set up dedicated hotlines and channels to assist the passengers who are affected by the suspension of MYAirline's operations.

They can contact Mavcom through the following ways: 

  • Consumer hotline: +1800-18-6966 (within Malaysia), or +603-7651 2777 (outside Malaysia)
  • Email at [email protected]
  • FlySmart complaint webform: https://flysmart.my/make-a-complaint/
  • FlySmart mobile application that is available for download from the Google Play store for Android users, and the Apple App store for iOS users.

In addition, Mavcom urged customers who have booked flights with MYAirline from Thursday onwards and who are affected by the suspension to reach out to the airline’s special complaint channel for help and inquiries about their bookings at [email protected].

Edited BySurin Murugiah
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