KUALA LUMPUR (Jan 2): RHB Banking Group is assisting underserved communities by offering over-the-counter registration for DuitNow to customers at its branches nationwide.
In a statement today, RHB Bank said it is the first bank in Malaysia to offer over-the-counter registration for DuitNow.
DuitNow is an online banking service which allows individual customers to send and receive funds between banks using their mobile or NRIC numbers without the need for bank account numbers.
RHB Bank, however, said many are still unaware that this convenient way of transfer is available by just a one-time registration which can be done online for those who are already internet banking customers.
RHB Banking Group head of group retail banking Rakesh Kaul said by assisting customers to activate DuitNow at its branches nationwide, the bank is making it easier for them to undertake their banking transactions and this further encourages financial inclusion within communities.
Meanwhile, Payments Network Malaysia Sdn Bhd (PayNet) group chief executive officer Peter Schiesser said customers are often reluctant to divulge their bank account numbers for security reasons.
PayNet operates DuitNow.
"With DuitNow, all that is needed is either the mobile number or NRIC Number and if they are businesses, the business registration or company number. Best of all, making transfers of up to RM5,000 is free for retail and SME customers.
"The move by RHB in encouraging registration at its branches is a very positive step in expediting cashless transactions," he said.
RHB Bank said it has been actively driving awareness on the benefits of DuitNow through various campaigns such as DuitNow & Win Campaign, DuitNow Angpow Campaign, and DuitNow to Win e-Scooter & Cash Rewards Campaign.
The bank said it currently has about half a million registered DuitNow users, with transactions amounting to RM135 million recorded between January 2019 and November 2019.
At the midday break today, RHB Bank shares shed 0.35% or 2 sen to RM5.76, valuing it at RM23.1 billion.