KUALA LUMPUR (Nov 13): Alliance Bank Malaysia Bhd (KL:ABMB) is offering a loan moratorium of up to six months, repayment modifications and fee waivers to customers and businesses affected by the recent floods in the country.

In a statement on Friday, the bank said its Flood Relief Assistance programme covers eligible conventional loans and Islamic financing facilities across its consumer, small and medium enterprise, commercial and corporate banking segments.

The bank will also waive fees and charges for selected services, including the replacement of debit cards, ATM cards, cheque books and passbooks lost or damaged during the floods.

“We recognise the challenges that our customers and employees are facing following the recent floods," said Alliance Bank group chief executive officer Kellee Kam. "As The Bank For Life, we are ready to provide support when it matters most.” 

“We urge those affected to get in touch with us to discuss their circumstances and the support available through our Flood Relief Assistance programme,” said Kam.

Affected customers can contact Alliance Bank's customer service hotline at 03-5516 9988 or their respective relationship managers for further information. Applications for the assistance are open until March 31, 2027, with requests to be assessed on a case-by-case basis.