KUALA LUMPUR (Nov 13): Malaysian companies have taken the global disruption to Microsoft 365 services in stride by pivoting to alternative communications channels.
The Edge understands that some government-linked companies, as well as several banking, oil and gas, and plantation players have reported disruptions to their email communications, but day to day operations were largely unaffected.
One company spokesperson told The Edge that alternatives such as WhatsApp and other email services were used to overcome the communications outage.
The global Microsoft outage began on Thursday, affecting key services and cloud-based applications, such as email client Outlook, teleconferencing platform Teams and artificial intelligence assistant Copilot.
Microsoft attributed the outage to a capacity issue, as several servers unexpectedly became unavailable leading to elevated loads on the remaining infrastructure.
The technology giant said it is "not aware" of any cyberattack behind the disruption and is working on restoring services. However, it has not provided a timeframe to recover services.
It is the second disruption to Microsoft's services this year, raising concerns that corporate clients could question Microsoft's reliability.