KUALA LUMPUR (Dec 18): The Land Public Transport Agency (APAD) has approved e-hailing company inDrive to continue operating in Malaysia, following the successful completion of its mandatory three-month licensing review.

In a statement, the company said the approval reflects improvements in internal processes, document management and regulatory engagement to meet local compliance requirements.

inDrive Malaysia driver operations manager Azlan Anwar noted that the decision underscored authorities’ confidence in the platform’s compliance efforts, enabling it to support thousands of drivers who rely on inDrive for sustainable income.

“With one of the lowest commission structures in the industry, we remain committed to helping drivers earn more, support their families and strengthen their livelihoods,” he said.

inDrive added that it will strengthen its presence in Malaysia through improved onboarding, enhanced document re-verification, internal audits and expanded driver-support initiatives.

Programmes such as the inDrive Academy and accessibility-focused efforts will underpin its long-term investment in inclusive mobility and safe ride experiences.

APAD had in April issued a Notice of Cancellation for inDrive’s Intermediation Business Licenses (LPP) due to non-compliance, particularly the failure to ensure drivers held the mandatory E-Hailing Vehicle Permit (EVP).

The company was subsequently placed on regulatory watch for three months, starting July 24, after corrective measures were deemed satisfactory.

APAD’s website states that 29 companies are licensed to operate e-hailing services.

Founded in Siberia, inDrive entered Malaysia in 2021, introducing a peer-to-peer pricing model for ride bookings — a first in the country.