SUBANG (July 23): Relevant parties should have offered AirAsia Group compensation following the global information technology (IT) outage, said Capital A Bhd (KL: CAPITALA) chief executive officer Tan Sri Tony Fernandes.

He said the relevant parties need to be responsible for last Friday’s situation, which affected the airline's services.

“The principle is if we do something wrong, we have to compensate. We, other airlines and other businesses, lost a lot.

“They should offer us compensation, and right now, we have to wait and see,” Fernandes told reporters after launching AirAsia’s operations at the Sultan Abdul Aziz Shah Airport in Subang here on Tuesday.

Last Friday, major institutions, including airlines, banks, media channels and hospitals in several countries, were reportedly affected by the global IT outage linked to CrowdStrike Holdings Inc, an American cybersecurity technology company, that provides endpoint protection, threat intelligence and cyberattack response services.

In a LinkedIn post on Saturday, Fernandes said the global IT outage had caused airlines to lose millions in revenue, and created chaos in people’s lives due to system failure.

AirAsia suffered losses on ticket sales and four domestic flights that were cancelled following the incident, according to Fernandes.

It was reported that AirAsia’s operations had stabilised at Terminal 2 of the Kuala Lumpur International Airport on Saturday, with online check-in operations resuming at 2pm. The low-cost airline was managing over 168,000 passengers on 941 flights across its seven air operator certificates, including AirAsia Malaysia, AirAsia Philippines, AirAsia Indonesia, Thai AirAsia, AirAsia Cambodia, AirAsia X and Thai AirAsia X.

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