KUALA LUMPUR (May 6): The Road Transport Department (JPJ) said that the insurance comparison platform BJAK has not received approval to offer road tax renewal services.

BJAK's claim on its website that the online road tax renewals have been audited, verified, and approved by JPJ is "untrue and misleading,” the department said in a statement. The company also did not receive approval for additional charges to be imposed on their customers for the renewals, it noted.

"The department wishes to clarify and emphasise that there is no system integration between the JPJ system MySikap and the system used by BJAK,” the department said.

The department stressed that it takes seriously BJAK's advertisement regarding road tax renewal services, including the free road tax programme on its website and social media platforms.

Further, JPJ has received complaints from the public over road tax renewals processed through the BJAK website, citing issues with the validity period not being updated and grievances about additional fees charged for the renewals.

The department said it wants to emphasise that the Ministry of Transport or JPJ has never granted approval for any additional charges to be imposed by BJAK on their customers.

JPJ encourages the public to renew their road tax at JPJ counters, kiosks, and mobile counters, or through the MyJPJ application, JPJ public portal, and JPJ partner platforms like PosMalaysia, MyEG, and Puspakom.

The department also urged caution when dealing with platforms offering unauthorised road tax renewal services.