KUALA LUMPUR (Jan 17): Grab, which is facing calls for riders to boycott its e-hailing and food delivery platform over the company's revamped delivery fee and bonus framework, said the new framework will benefit most of its active delivery partners.
Base fares have been reduced under the revamped framework, which came into effect on Tuesday. However, incentives have been increased for peak-hour deliveries, distant pick-ups and extended wait times to pick up deliveries.
This, according to Grab, will ensure bookings that require more time and effort would be “more fairly compensated”.
“This is done with reference to our delivery partners’ recent feedback about bookings that involve longer wait times at merchants’ outlets or pick-ups that are further away,” the company said in a statement on Wednesday.
The new framework has, however, come under fire from some Grab riders who have called for a boycott of the company, including by refusing to work on Friday.
Malaysian P-Hailing Delivery Riders Association (Penghantar) has said it would not participate in the protest.