KUALA LUMPUR (Oct 26): Malayan Banking Bhd (Maybank) on Thursday said that customers registering Secure2u for the first time, or on a different or new device, can activate Secure2u via any Maybank automated teller machine (ATM) nationwide, starting Oct 31, 2023.

In a statement, Maybank group CEO of community financial services Datuk John Chong said that customers only need to register for Secure2u on the MAE app and then activate Secure2u with their debit, credit or charge card PIN number at any of Maybank ATMs nationwide.

Upon activation of Secure2u via ATM, customers can start approving transactions after 12 hours, read the statement.

The cooling-off period, which may vary as the bank continuously analyses scam trends and transaction patterns, acts as an additional layer to thwart scammers, as the bank ensures that customers are the sole approvers of their Secure2u registration, it said.

Maybank said the additional step to activate Secure2u is to curb unauthorised transactions and fraudulent activities, on top of the five key measures to combat financial scams implemented by the bank in July 2023.

"By allowing customers to perform self-activation of Secure2u via ATM, they can better control their online banking authorisation process by physically verifying their identity at the ATM, heightening supervision over their accounts, and ultimately safeguard their monies from scammers," said Chong, adding that the bank has also made the process easy and straightforward.

"On top of regular reviews and enhancements made to further secure our banking systems against scammers, we are also expanding our anti-scam partnership to the wider financial ecosystem and collaborating with telcos, e-wallet providers and government agencies to halt scammers at all touch points," he added.