The recent pandemic has accelerated the growth of the e-commerce market, and with that the need to provide an ecosystem of omni-channel fulfilment has become more crucial than ever.

Stepping in to assist SMEs to fill a gap in the demand for accelerated delivery is WiraGo, a service provider which utilises AI technology in their Warehouse Management System (WMS) and Warehouse Control System (WCS) to ensure that the burden of inventory management, product storage, and fulfilment no longer becomes the worry of the client. With the help of rapidly evolving AI technology, WiraGo applies cutting edge automation to deliver up to 10,000 parcels a day efficiently and quickly during peak seasons, and also offers services such as SKU creation and labelling, kitting, and return management to further position itself as a one-stop service for all SMEs.

A recent McKinsey study also reflected that retail experience and landscape has shifted tremendously – when delivery times are too long, almost half of shoppers will take their business elsewhere. This demonstrates altered customer expectations which revolve largely around speed and experience. Utilising technology from the United States, WiraGo’s WMS system integrates AI functions to execute automation in picking, packing, and order fulfilment. Early on, WiraGo realised the web of logistics required to ensure that not only delivery periods were made as short as possible, but the customer was receiving the correct product ordered. Although it sounds simple, many lack the necessary expertise and systems to efficiently run their delivery operations, resulting in human error, high pressure, and tight timelines. To combat this, WiraGo uses Smart Devices that track inventory through its entire journey in real-time, utilising proprietary and modern integrations with reliable software and hardware. This results in a 99.9% accuracy when it comes to picking and packing, and also allows for complete transparency via an integrated system.

With the White Glove Integration System, WiraGo assists local SMEs focused on scaling their businesses by providing world-class warehousing facilities, state-of-the-art inventory management, and an optimised, tech-driven fulfilment strategy. The only information required from the client is relevant and concise details to facilitate the customer set-up and integration, and the rest is handled by professionals. WiraGo also caters to the diverse needs of products, allowing all inventory, whether it be F&B, cosmetics, or fashion, to be housed under one roof without the need to outsource for additional services.

While many retailers are still navigating their speed and delivery capabilities, they benefit from in-depth insights and analytics to assist them in tracking order fulfilment trends and patterns. A correct prediction of stocking needs and requirements bolsters faster delivery times, avoiding issues such as out-of-stock availability or an inefficient use of storage. WiraGo provides timely and organised information and reporting services to clients, allowing them to cater more efficiently to the customer by providing a perfected backend management.

With the use of technological innovation to deliver a seamless, accurate and exceptional experience, WiraGo provides a fully integrated platform with outstanding inventory management, superior order fulfilment processes and a focus on delivery excellence to help businesses like SMEs thrive and expand. Armed with a thirst for success and a desire for expansion, WiraGo is well on its way to becoming the premier e-fulfilment and warehouse solutions provider.