PETALING JAYA (July 3): Sunsuria Bhd has rolled out Sunsuria Concierge, a one-stop concierge service for its customers.

According to the developer, Sunsuria Concierge offers three types of services: Asset Management, Customer Care and Lifestyle Services.

Asset Management provides customers assistance in leasing, sub-sale as well as building or property management and maintenance.

Under Customer Care, the concierge handles vacant possession, defects management, and general feedback management on day to day enquiries and feedback.

The Lifestyle Services focus on post vacant possession, offering home repairs and maintenance, pest control, moving and relocation, and house cleaning, just to name a few.

The Sunsuria Concierge is currently available to residents and tenants of properties at Suria Jelutong in Bukit Jelutong as well as Suria Rafflesia and Suria Ixora in Setia Alam.

It will also cater to buyers of new and future developments such as Suria Residence at Bukit Jelutong, Forum 1 & Forum 2 at Setia Alam, as well as Jasper Square, Bell Avenue, Olive Residences, Bell Suites, Provence development, Monet Garden, Monet Lily, and Monet Springtime which are in Sunsuria City, Salak Tinggi. These projects are due to be completed between 2018 and 2020.

“The brand new Sunsuria Concierge concept embodies our customer-first philosophy to provide solutions that will ultimately enrich customers’ lifestyles,” said Sunsuria CEO Koong Wai Seng.

“When our customers choose Sunsuria, they are not just obtaining property but investing into a sustainable and long-term future for them and their families. Hence, we are committed to improve our customer service programmes to ease their everyday life,” he added.

As the first of many, Sunsuria Concierge has announced its first official collaboration with local startup Kaodim Sdn Bhd to provide home services for residents and tenants.

Through Sunsuria’s participation in the Kaodim Property Developer Home Services Programme, its customers will gain access to Kaodim’s range of cleaning, relocation, installation, repair and maintenance services as well as exclusive rewards and offers.

Kaodim will develop a customised web and mobile-optimised portal where Sunsuria’s customers can submit their requests for home services quotations. Kaodim will then verify and match the requests to the appropriate professionals to deliver the service.

“We are delighted to work with Kaodim, the No 1 services marketplace in Southeast Asia, to provide our current and future customers a one-stop digital solution for all their home service needs. Their value proposition will significantly elevate convenience and peace of mind for our customers,” said Sunsuria executive chairman Datuk Ter Leong Yap.

Kaodim CEO Choong Fui Yu added: “We are honoured to work with a leading developer like Sunsuria and we look forward to introduce its residents to our professionals who’ve been hired by thousands of Malaysians. They won’t have to spend hours searching for the right cleaners, plumbers and more, because our platform will enable them to hire top-rated professionals with ease and confidence at competitive prices via cutting edge technology”.