KUALA LUMPUR (Nov 13): CIMB Group Holdings Bhd, which revealed that several of the bank's magnetic tapes containing back-up data were lost in transit during its routine operations, assured that no authentication data like PINs, passwords or credit card CVV numbers are contained in the lost tapes.
In a statement, it said its ongoing assessment also showed no evidence of the information have been compromised, adding that it is working with all relevant authorities and taking all necessary measures to protect its customers. "As these are back-up tapes, CIMB still has all customer information," it said.
Further, in response to the incident, CIMB has heightened security measures across all its channels, including temporarily suspending some services via its call centre, for example requests for change of address, telephone number, and/or email address for banking/credit cards, third party fund transfer or payment for customers without T-Pin, and T-Pin creation or requests.
"We take our responsibility to our customers very seriously and we are confident the measures we have put in place will maintain the safety of customer transactions," CIMB Group chief executive Tengku Datuk Seri Zafrul Aziz said.
"We apologise for the inconvenience that our heightened security measures may cause to our customers in the interim. Know that we are working very closely with all relevant authorities to mitigate any risk arising from this incident," Zafrul added.
The security measures, it said, would not require any action from its customers, but the bank has recommended that customers be extra vigilant and to refer only to official CIMB channels "when in doubt".
"Although this was an isolated incident, we have reviewed and further strengthened our security and internal processes to ensure that we remove the possibility of it recurring," said Zafrul.
In a separate statement, Bank Negara Malaysia announced that it is aware of the incident at CIMB and said it has been assured all necessary precautionary measures and mitigation actions have been taken to manage any possible negative impact from the loss of the tapes.
"Members of the public are advised to continue to be vigilant in safeguarding their personal information," it added.
Shares of CIMB slid 5 sen or 0.81% to settle at RM6.13 today after 7.82 million shares were traded, giving the financial group a market capitalisation of RM56.83 billion.